Is the online form a confirmed booking?
No. The website form prepares a message and opens WhatsApp. It does not reserve inventory or confirm entry by itself. A booking exists only after the venue replies through an official channel with clear confirmation for your requested date and group.
What should a confirmation include?
Before relying on a booking, check the venue name, date, arrival time, group size, table or area, current minimum spend or package, included items, taxes or service charges, deposit amount, payment deadline, cancellation deadline, and any entry conditions.
Ask the venue to correct unclear or incomplete terms in writing. Keep the confirmation and payment receipt so both sides can refer to the same details.
How are deposits and payments handled?
This website does not process table payments and does not ask for card details. A deposit may be requested only as part of a separate written confirmation from an official venue contact.
Before paying, verify the recipient, amount, currency, due date, purpose, and refund terms. Do not place card numbers, bank credentials, passport copies, or other sensitive data in the site's special-request field.
What happens if you cancel or change the booking?
Cancellation, date changes, group-size changes, late arrival, and no-show terms depend on the written confirmation for that booking. Ask for these terms before paying a deposit. Contact the venue as soon as possible if your plans change.
Any refund is assessed under the confirmed terms and mandatory UAE consumer law. A refund may take time to return through the original payment method. The public website does not promise a refund where no confirmed written term or legal right supports one.
Can the venue change or cancel an event?
A schedule, performer, operating hour, table location, or event format can change for safety, legal, operational, or force-majeure reasons. If a confirmed booking is materially affected, contact the venue for the available remedy under the confirmation and applicable law.
What are guests responsible for?
Guests must provide accurate details, meet the confirmed arrival and entry terms, bring any identification required by law or the venue, follow dress and conduct rules, and respect staff, other guests, and property. The person making the request should share the confirmed terms with the full group.
How do you raise a booking issue?
First contact the venue through the same official channel used for confirmation and include the booking date, contact name, confirmation, and payment proof if relevant. We will try to resolve the issue fairly and without limiting any mandatory consumer right.
For privacy or legal questions, email [email protected] or call +971 56 622 0417.
UAE Ministry of Economy consumer protection · Terms & Conditions